General conditions


This contractual document will govern the General Conditions of Contract for the purchase of tickets (hereinafter, “Conditions”) through the website, property of REAL COLEGIATA DE SAN ISIDORO under the commercial brand of MUSEO SAN ISIDORO DE LEÓN, in hereinafter, PROVIDER, whose contact information also appears in the Legal Notice of this Website.

These Conditions will remain published on the website available to the USER to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, since those that are in force at the time of placing orders will be applicable.

The contracts will not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document means that the USER:

  • You’ve read, you understand and you’re agree with this text.
  • It is a person with sufficient capacity to hire.
  • Assume all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER’s website.

The PROVIDER informs that the business is responsible and knows the current legislation, and reserves the right to unilaterally modify the conditions, without this affecting the terms and conditions that were implemented prior to the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the services contracted by the USER is REAL COLEGIATA DE SAN ISIDORO, with registered office at Plaza Santo Martino, 5, 24003, León, NIF R2400043B and with customer/USER service telephone number 987876161.

And on the other hand, the USER, who enters their identification and contact data on the website, over which they have full responsibility for use and custody, and are responsible for the veracity of the personal data provided to the PROVIDER.

Object of the contract

The purpose of this contract is to regulate the contractual sales relationship born between the PROVIDER and the USER at the time the USER accepts the corresponding box during the online contracting process.

The contractual sales relationship entails the delivery, in exchange for a determined price publicly displayed through the website, of the corresponding tickets.

Data rectification

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email so that REAL COLEGIATA DE SAN ISIDORO can correct them as soon as possible.


Hiring procedure

The USER, in order to access the services offered by the PROVIDER, must be of legal age and enter their data through the website using the form provided for this purpose. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR), relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), relating to the protection of personal and detailed data in the Legal Notice and Privacy Policy of this website.

It is reported that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

  1. General contracting clauses.
  2. Activation of services.
  3. Right of withdrawal.
  4. Claims and online dispute resolution.
  5. Force Majeure.
  6. Competence.
  7. Generalities of the offer.
  8. Price and validity period of the offer.
  9. Payment method, expenses and discounts.
  10. Purchasing process.
  11. Dissociation and suspension or termination of the contract.
  12. Guarantees and returns.
  13. Applicable law and jurisdiction


Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


THE PROVIDER will not activate any service until it has verified that payment has been made.

As the order does not entail the physical delivery of any product, the contracted services being downloaded from the email, the PROVIDER will inform the USER in advance regarding the procedure that must be followed to carry out this download or activation.

Failure to execute the remote contract

In the case of the provision of a service, it will be available from the moment the USER has made payment for it and may be downloaded or activated according to the PROVIDER’s conditions.

If the contract cannot be executed because the contracted service is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost. and without this resulting in any liability for damages attributable to the PROVIDER.

In the event of unjustified delay on the part of the PROVIDER regarding the return of the total amount, the USER may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of said amount.

The PROVIDER will not assume any responsibility when the download or activation of the service does not take place, due to the data provided by the USER being false, inaccurate or incomplete.

The provision of the service will be considered carried out at the time the USER has downloaded or activated the service.


As established by the regulations RD 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (hereinafter, RDL 1/2007), the right of withdrawal will not be applicable to the contracts referred to and listed in article 103.

Among these exceptions is the sale of tickets over the Internet, therefore, the USER will not be able to exercise the right of withdrawal once the ticket or tickets have been purchased.

The USER may only exercise said right of withdrawal when there are reasons caused by force majeure that prevent the USER from using the purchased tickets.

In this sense and in accordance with the provisions of article 45 of the Civil Code, force majeure or fortuitous event is understood to be the unforeseen event that cannot be resisted, such as, for example, a shipwreck, an earthquake, acts of authority exercised by public officials, etc. In this way, the fortuitous event or force majeure must be unimpeachable, that is, it must come from a cause entirely beyond the will of the parties; unforeseeable, that is, it could not have been foreseen within ordinary and current calculations; and irresistible, that is, it could not have been avoided, not even in the event of opposition by the ideal defenses to achieve said objective.



Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Postcard: ROYAL COLLEGIATE OF SAN ISIDORO, Plaza Santo Martino, 5, 24003, León
Telephone: 987876161

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform:



The parties will not incur liability for any failure due to a major cause. Compliance with the obligation will be delayed until the case of force majeure ceases.


If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.


All sales made by the PROVIDER will be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of REAL COLEGIATA DE SAN ISIDORO or what is stipulated herein will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.

Given the continuous technical advances and improvements in services, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, until it does not affect the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.


These products are exempt from Value Added Tax (VAT).

The prices applicable to each service are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time.

Before making the purchase you can check all the details of the quote online: services, quantities, price, availability, charges, discounts and the purchase total. Prices may change daily while the order is not placed.

Once the order is placed, prices will be maintained whether the service is available or not.

For any information about the order, the USER may contact the PROVIDER’s customer service telephone number 987876161 or via email to the address


The PROVIDER is responsible for economic transactions and allows the following ways to pay for an order:

  • Credit card

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure pages, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data. To achieve these purposes, the USER accepts that the PROVIDER obtains data for the purposes of the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card or cards.



Purchase of tickets

From the ticket purchase section you can place an order by following the following steps for its correct formalization:

  1. Verification of identification data.
  2.  Choice of the number and type of tickets.
  3. Acceptance of the specific privacy policy for the purchase.
  4. Enter card details to place the order (buy).

Once the order is processed, the system instantly sends an email to the PROVIDER’S management department and another to the USER’s email confirming the placement of the order along with the purchased tickets.

Orders (purchase requests)


If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

MUSEO SAN ISIDORO DE LEÓN may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply or follow any of the obligations set forth herein or any applicable legal provisions, licenses, regulations, directives, codes of practices or usage policies.

When MUSEO SAN ISIDORO DE LEÓN exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to MUSEO SAN ISIDORO DE LEÓN.



The guarantees will respond to what is regulated in the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.


These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. Any controversy that may arise from the provision of the products or services that are the subject of these Conditions will be submitted to the courts and tribunals of the USER’s domicile, the place of fulfillment of the obligation or the place where the property is located if it is real estate.